Conditions
We approve refunds for purchases up to 30 days old in situations when; unsolvable technical issue occurs in our product (like a bug); which also originates in the product; that makes impossible to use the product (e.g. causing a crash); when all system requirements (*) described at the product's page are met at the moment of purchase.
The refund policy applies for purchases made at our online shop only.
If you've purchased D16 product elsewhere you need to contact your dealer and request a refund on their conditions.
If you've purchased D16 product elsewhere you need to contact your dealer and request a refund on their conditions.
* System requirements
Here you can find system requirements gathered up for all our products: Compatibilty chart